Previous incidents

Summary:

An unexpected error resulting from increased load times led to failures in the process service. This incident caused continuous failures in requests to the process service.

Incident Start Time:

April 15, 2024, at 6:15 AM IST

Incident End Time:

April 15, 2024, at 7:15 AM IST

Duration:

1 hour

Affected Services and Features:

Process Service

Regions/Zones Affected:

APAC

Customer Impact:

There were continuous failures in requests to the process servi...

We've resolved the slowness issue by blocking the public webhook integration, which was overwhelming our resources. Our application is now back to normal. Slowness issue has been fixed!

We are pleased to inform you that the incident has been resolved, and the system is now fully operational. We extend our sincerest apologies for any inconvenience caused by the downtime experienced. Please be assured that we are diligently monitoring the system to promptly address any potential issues that may arise. We greatly appreciate your patience and understanding throughout this period.

The incident has been resolved. The system got back to the normal state and we are investing on the root cause and we are continuously monitoring the system for its performance.

We have identified the issue, and the slowness is attributed to a surge in requests from a specific customer, resulting in delays in some of our services. We provided a temporary solution around 02:25 PM IST, and the system returned to a normal state. A permanent fix has been implemented. We are actively monitoring the system to ensure stability. We apologize for any inconvenience this may have caused.