Previous incidents

We have identified the issue, and the slowness is attributed to a surge in requests from a specific customer, resulting in delays in some of our services. We provided a temporary solution around 08.20 AM IST, and the system returned to a normal state. We are actively monitoring the system to ensure stability. We apologize for any inconvenience this may have caused.

Summary:
Incident has been resolved.

Description:
We received high number of requests from one of our customers. These requests were running long queries, throttling the workload and caused slowness. the incident has been resolved and we are continuously monitoring the system for any abnormalities.

Regions/Zones:
US Region Customers

Incident Closure Time :
12:35 PM IST

Summary:

An unexpected error resulting from increased load times led to failures in the process service. This incident caused continuous failures in requests to the process service.

Incident Start Time:

April 15, 2024, at 6:15 AM IST

Incident End Time:

April 15, 2024, at 7:15 AM IST

Duration:

1 hour

Affected Services and Features:

Process Service

Regions/Zones Affected:

APAC

Customer Impact:

There were continuous failures in requests to the process servi...

We've resolved the slowness issue by blocking the public webhook integration, which was overwhelming our resources. Our application is now back to normal. Slowness issue has been fixed!